Return & Refund Policy
Last updated: [10-01-2026]
At VOIDVISION, we stand behind the quality of our products. If for any reason you are not satisfied with your purchase, we offer a clear and fair return policy as outlined below.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
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Be unused and unworn
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Be in its original condition
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Be returned in the original packaging
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Include all accessories and components
Returns that do not meet these conditions may be refused.
How to Request a Return
To start a return, please contact our support team at:
Please include:
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Your order number
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The reason for the return
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Clear photos if the product is defective or damaged
Our team will review your request and provide return instructions.
Return Shipping Costs
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Return shipping costs are the responsibility of the customer
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We charge a fixed return handling fee of $9, which will be deducted from your refund
Shipping fees (if applicable) are non-refundable.
Refunds
Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
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Your refund will be processed to the original payment method
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Refunds are issued within 5–10 business days, depending on your payment provider
Exchanges & Defective Items
If your item arrives defective or damaged, please contact us within 7 days of delivery with clear photo or video evidence.
If the defect is confirmed:
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We will offer a replacement at no additional cost, or
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A full refund if the item is out of stock
Warranty
All VOIDVISION products include a 1-year limited warranty covering manufacturing defects.
The warranty does not cover:
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Normal wear and tear
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Damage caused by misuse, accidents, or improper handling
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Unauthorized modifications or repairs
Proof of defect may be required before a replacement or refund is issued.
Non-Returnable Items
The following items are not eligible for return:
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Items showing signs of use
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Items returned without original packaging
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Items returned after the 30-day return window
Cancellations
Orders can only be canceled before shipment.
Once an order has been shipped, it can no longer be canceled and must follow the return process instead.
Contact
For any questions regarding returns, refunds, or warranty claims, please contact: